I’ve come to learn that it really isn’t about whether someone has the best pedigree, has mastered all the right tools, has memorized all the latest terminology, or has worked on the most recognizable brand names. What matters in a user experience designer is the way they think.
對一個使用者經驗設計師來說，重要的不是他的出身背景、是否精通工具的使用、是否記得所有最新的專門用語，或是否曾為有名公司工作過。重要的是他們如何思考。
BACKGROUND: PROCESS OVER PORTFOLIO
It’s the journey, not the destination. How they came to the final product is what you’re hiring them for, not the outcomes they came to.
Ask to see artifacts from each step and ask why they made the decisions they did.
GOAL: INTEL OVER INSTINCT
The best user experience designers strive to gather the richest possible information about their target audiences in order to make the most informed design decisions. They don’t like making decisions based on their gut reactions, and assumptions are their worst enemy.
Then they can make sense of everything they’ve heard and communicate the synthesis clearly to the members of your team so that it’s easily internalized by others and actionable for all.
KNOWLEDGE: PRINCIPLES OVER RULES
A best practice is a standard way of solving a common problem. It is a rule, a prescription for how to behave given certain circumstances. And it’s almost always wrong.
Principles enable the best user experience designers to start with the desired outcome Y and your particular situation B to determine the best course of action for your company. The design decisions you make must be uniquely yours. Context is everything and principles allow for it whiles rules do not; rules demand that you behave the same way regardless of context, removing all reasoning.
ATTITUDE: FLEXIBILITY OVER FORMALITY
BEHAVIOR: ASSIMILATES OVER ALIENATES
I had two other taglines for this one: trains over claims and inclusive over reclusive. What they all mean is that a great user experience designer doesn’t think that they are solely responsible for the user experience of your product. They recognize their role is to facilitate the process and integrate themselves into the team, not to control things from the outside without other people’s input.
I had two other taglines for this one: trains over claims and inclusive over reclusive. What they all mean is that a great user experience designer doesn’t think that they are solely responsible for the user experience of your product. They recognize their role is to facilitate the process and integrate themselves into the team, not to control things from the outside without other people’s input.
MOTIVATION: EMPATHY OVER EGO
At the most fundamental level, a first-class user experience designer is obsessed with other people’s happiness and has chosen this career in the hopes to change the world.
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